Delete your account.
This is for FindMyCrapp, listed in the app stores as FindMyCr.app (findmycr.app). You can delete your account yourself inside the app, and if you can’t get into the app, you can ask us to do it. No sign-in needed to use this page.
In the app: fastest, and instant
Open Settings, scroll to the bottom, tap Delete my account, and confirm twice. That’s it. It happens immediately, and you don’t need to contact us.
Can’t get into the app? Ask us
If you’ve uninstalled it, lost the phone, or can’t sign in, email us from the address you signed up with so we can find the account:
Say that you want your account deleted. You don’t need to explain why. If you’ve lost access to that mailbox too, write from any address and give us enough detail to identify the account. We may ask you something only you would know.
If you own a household other people are still in, say so in the email. That normally has to be sorted out in the app first (the third case below), but if you can’t get in, we can move ownership to another member or remove them on your behalf so the deletion can go ahead. We’ll confirm we’ve got your request, and again when the deletion is done, within 30 days of us being able to proceed and usually the same week.
Paying for Plus or Family? Deleting your account doesn’t cancel the subscription, because Google Play bills it, not us. Cancel it in your Google Play subscription settings, before or after you delete. The app reminds you when you delete in the app; if you’re emailing us instead, cancel it in Google Play yourself.
What deletion actually does
It depends on whether you share a household, so here are all three cases rather than a summary that’s only true for some of them.
In every one of those cases where the account is deleted, your sign-in credentials are removed. You will not be able to log in again, and nothing is left “deactivated” waiting for you to come back.
What we keep, and why
Subscription events, kept indefinitely as financial records. The direct link to your account is removed, though each row still carries RevenueCat’s event reference (which includes your internal ID) plus the product and expiry date. RevenueCat also keeps its own records under that ID (the ID, the basic details the app’s requests carried, and any purchases), under its own retention rules; every account that signed in on Android has one, even without a purchase.
What you added to a shared household stays with it, no longer shown as yours (the second case above). The stored files, and any custom item types you defined there, keep an internal owner ID.
Our operations log. The record that the deletion happened: internal IDs, the household name, your plan and usage counters at the time, and, for requests made by email, a one-way hash of your email address, never the address itself. Earlier entries stay too: when your account and its household were set up, every change to your plan or allowances, and every rename of a household, each with internal IDs and the household’s name. Kept indefinitely, as evidence of what we did and when.
An invite someone else sent to your email address stays in their household’s records until they revoke it or delete the household.
The sign-in security log. Supabase, our sign-in provider, automatically logs sign-ups, sign-ins, sign-outs, password resets, account changes and failed attempts, plus the app’s routine session refreshes. Each entry can include your internal ID, email address, name (if you gave one), IP address and which app or browser sent the request. The log is kept in Supabase’s own log storage, not with your account, so deleting your account doesn’t remove it. How long it’s kept is up to Supabase, not us, so we can’t promise a period.
Server logs kept by Supabase and Vercel, which can include your IP address, your internal ID and which app or browser made each request, until those providers’ own retention rules remove them.
Bot-check signals, such as your IP address, that Cloudflare collected each time you tapped to sign up, log in or ask us for an email on a version of the app that runs the check. We never link them to your account, and Cloudflare keeps them under its own terms.
Backups. Our database provider keeps a daily backup for seven days, so your account and inventory records can stay in those backups for up to seven days after you delete your account, until they expire. Photo and receipt files aren’t in them.
Support and debugging transcripts. If records of yours came up while we worked on a problem, the transcript of that work, and any notes the assistant kept from it, can still hold them: on our computer until we delete them, and at Anthropic, normally for 30 days.
Email you sent us, including a deletion request, stays in our mailbox (Google Workspace) until we delete it.
Everything else goes: your account, things, places, photos, receipts, history, usage records and sign-in. The full policy is at findmycr.app/legal.
Just want some things gone, not the account?
You don’t need us for that. In the app, open any thing and delete it; remove a photo or receipt from a thing; delete a place, a move, a reminder, or a custom item type. It’s gone for the whole household straight away, stored files included. A Big Sort or Where to Start plan that names it keeps that mention until the plan is removed, and so can the short records of AI suggestions described in the privacy policy, our daily backups (for up to seven days) and any support or debugging transcript it came up in. Delete is permanent; archive is the reversible one. If your role in a shared household is view-only, ask its owner.
Can’t get into the app? Email delete@findmycr.app and say exactly what you want removed. That’s also the way to remove a Big Sort or Where to Start plan, which the app can’t delete. The same 30-day outside limit applies, and it’s usually the same week.